Service issues?

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Service request

Have no fear,
Chrane is here!

We understand that broken-down equipment can bring your operation to a standstill. So we’re equipped with a way to speed up your service call, notify the factory on your behalf, and get your kitchen running smoothly again. After all, it’s what we’re here for!

Submit Your Service Request

Submitter Information

Submitter is the site contact

Submitter Information

Submitter is the site contact

Site Contact Information

Are you A Chain?

Issue Details

take the stress out of service calls

Service Requests reduce downtime by eliminating the worry of finding the right contact, playing phone tag, and waiting for a follow-up.

We handle the busy work so you can get back to the important work.

How it works

Step 1

Fill out our service request form with all of the information related to your issue, including equipment and business details.

Step 2

We will notify the appropriate factory contact immediately upon receiving your request. The factory will contact you to set up a time to fix the issue.

Step 3

Once your foodservice equipment is back to normal operation, we will confirm the service call is closed and that you are completely satisfied.

Frequently Asked Questions

You should hear from a factory representative within 24 hours of us submitting your request. If it’s any longer than 48 hours, please call the Chrane Customer Success Team: (866) 796-3399

If the unit is under warranty, the factory will cover any charges incurred. If the unit is NOT under warranty, the service company will invoice you with any charges.

Yes, you can! You should hear from a factory representative within 24 hours of us submitting your request. If it’s any longer than 48 hours, please call the Chrane Customer Success Team: (866) 796-3399

We’ll do our best!

Schedule My Service Call